Viselia is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights regarding your data. It applies to all services offered through viselia.com.
Information we collect
When you use Viselia, we collect information you provide directly: your name, email address, passport details, travel history, and other information required to prepare your visa application. We also collect limited usage data (pages visited, browser type) to improve the service.
How we use your information
We use the information you provide solely to prepare and coordinate your visa application. Your personal data is not sold to third parties. We may share information with embassy appointment systems or document verification services as required to complete your application.
Data retention
Application documents and personal data are retained for the duration of your case plus 12 months, to allow for reapplication or appeals. You may request deletion of your data at any time by contacting us.
Security
All data is transmitted over encrypted connections (TLS 1.2+). We do not store full passport numbers in plain text. Access to customer data is restricted to authorised personnel handling your specific case.
Your rights
You have the right to access, correct, or delete the personal data we hold about you. To exercise these rights, contact us at the address on the About page. We will respond within 30 days.
Changes to this policy
We may update this policy from time to time. Material changes will be communicated by email to registered users. Continued use of the service after notice of changes constitutes acceptance.
Contact
For privacy-related enquiries, please contact us via the About page. We take privacy concerns seriously and will respond promptly.
Disclaimer: Viselia is not affiliated with any embassy, consulate, or government authority. Visa decisions are made solely by the relevant authority. We do not guarantee visa outcomes.